GoodHope’s Areas of Coordination in Sourcing and Services of Insurance Benefits:
a) Sourcing of Insurance Benefits:
At the primary stage we arrange few meetings with the competent representatives of our honorable customers to categorize the customers’ requirements, eligibility, budget and others. Based the categorized information and tentative costs of insurance benefits, together we fix up the Primary Benefits Package of the Insurance Benefits including Group Life, Accidental Death & Disabilities, Hospitalization, Maternity, OPD, Dental, Optical, Critical Illness, and more. Then we request 3/4 insurance companies to submit their complete technical and commercial proposals for the pre-fixed package. At this stage we ensure the following issues:
1. Each insurance company submits it’s technical and commercial proposal on the same pre-fixed benefits package. This will help us comparing appropriate insurance package for our customers’ employees;
2. Each company must propose the benefits package at it’s best price which enable us selecting the best insurance provider at the possibly lowest cost;
3. We shortlist 3 best insurance providers based on their quoted rates, benefits structure, their experience and market review;
4. We arrange face to face negotiation among the representatives of GoodHope, our clients and the insurance companies to get the further best benefits package at the best rates. Finally, we submit the comparison worksheet of premium rates & benefits proposed by 3 companies along with our recommendations for taking final decision to our client organization.
5. Upon selection of the insurance provider we coordinate our client reviewing the Insurance Policy Contract to ensure a very good deal. If necessary, we collect all legal documents of the selected insurance company and provide these to the client to assess their legal entity in insurance business in Bangladesh.
GoodHope advises it’s customer taking appropriate decision by choosing appropriate benefits & the benefit provider with all-out supports.
b) Round the Year Customer Services:
After finalization of sourcing and signature of the insurance policy contract, GoodHope Consultancy House will–
1. Arrange a presentation on benefits explanation, enrollments of members under insurance scheme, hotline contact numbers of insurance provider and others;
2. Coordinate all types of customer services between the corporate customer and the insurance company round the year;
3. We keep direct contact with individual employee to ensure his/ her best services at the time of taking treatments, claims settlement, getting insurance ID Cards and others;
4. If there is any delay in services, misunderstanding in benefits payment or others GoodHope will always be there to ensure the best services resolving all types of misunderstandings. If necessary GoodHope takes help of it’s nominated Legal Adviser “H. Kabir and Associates” a prominent chamber of the Lawyers in Bangladesh.
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